FREQUENTLY ASKED QUESTIONS
What does unlocking mean?
When your handset is locked to a specific network provider you can’t use another SIM card from another network provider. When trying to insert a new SIM your handset will display an error message: “SIM not accepted”, “Phone restricted”, “SIM not valid” or “Enter unlock/subsidy code”. An unlock code is a unique and genuine number each handset has that is specific only to that handset. That code will instantly unlock your handset and you will be able to use your handset with any network provider worldwide.
How does the unlocking work?
You just have to send us the IMEI of your phone so that we can search for the unlocking code of your handset (each phone has its own specific code). Once we find your code, we will send it to you by email with a complete set of instructions. You just have to enter the unlocking code on your phone and your handset will be unlocked.
Can unlocking harm my phone?
No. Unlocking simply removes the network and SIM locks imposed by your network carrier.
How do I find the IMEI of my phone?
Simply dial *#06# on your phone and the IMEI will be displayed on your handset screen.
How do I receive the unlock code?
UnlockRadar will find your unlocking code, which is sent to you via email along with instructions on how to use it. Once keyed into your phone, any network restrictions are removed.
How long does it take to receive the code?
Time can vary by the manufacturer and the model of the phone you want to unlock. Usually the codes are delivered faster than it’s specified when you make the order. In some rare cases it might take up to 5 days until we’ll be able to send you the unlocking code.
Is it possible to get my money back?
Yes. You have to use Contact Us form with the following details: your IMEI, your email address, reason for wanting a refund, a video proof of your handset not accepting the unlocking code we’ve sent you. Be aware that if you provide us a wrong IMEI you will NOT be eligible for a refund.
It is not illegal to unlock my phone?
Absolutely NOT. Unlocking your phone is 100% legal and permanent.